The idea that workers should chat more freely has become a mainstay of Silicon Valley culture. “What we know about organizations in general is that the more knowledge workers have, the more likely it is they make better decisions, and the more likely it is you’ll feel invested in the work,” said James O’Toole, a professor at the University of Southern California Marshall School of Business who has studied the benefits of transparency in the workplace.
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Butterfield’s beliefs fit with the notion, pushed by organizational scholars, that the free flow of information makes companies more effective. And workers who thrived in the buttoned-up world of the well-written email may not feel as comfortable in Slack’s playground, one often dominated by constant, ubiquitous connection and the dashed-off quip accompanied by an emoji or a ridiculous animated GIF.īut Mr. Because Slack usually comes into a company that is already using email, some workers may resent it for being just another thing to check.
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Slack drew some criticism last year when it announced that in its plans for the largest enterprises, it would let tech departments archive workers’ private communications for legal compliance reasons.Įven beyond matters of privacy, there will be pains of adjusting. Some may resent the idea of their bosses or far-flung colleagues peering in on their discussions. Most discussions in Slack are also archived and made searchable.Ī communication system offering such radical transparency may shock many workers. Butterfield argues allows for greater collaboration across different parts of a company. Though it is possible to speak privately in Slack, by default everything you say is visible to everyone else at your company, even people in other departments - a system that Mr. “That can be a loaded political term, but we just mean being able to see into different parts of the organization, which turns out to be important,” Mr. Collaboration also demands another factor in modern workplaces, what Mr. To be effective in such an environment, workers will have to become adept at navigating complex team dynamics, and doing so will depend on the sort of nuanced, intimate communication that you can’t get from email. He is betting that solo work is on the wane and that as all of our jobs become more complex, more and more creative and technical feats will be accomplished by teams rather than lone practitioners. Butterfield’s grand vision for the future of the office. There are also several direct competitors to Slack, including HipChat.īehind Slack’s rise is Mr.
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Google and Microsoft, as well as upstarts like the cloud storage provider Box, the productivity software company Quip and the project-management system Asana, are trying to do something similar. Slack is hardly alone in trying to create a better way to communicate at work.
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